Frequently Asked Questions

Here you can find answers to the some of the questions we hear most frequently

General questions

 

General questions

Do you offer any discount on bulk purchases?
Answer: If your company wishes to buy a large number of our products, we can make a quotation. Please don’t hesitate to contact our customer services at info@bgastore.com. Name which product or type of product (so that we can help with making suitable suggestions), and let us also know the latest date by which you need your order.

What do I do if I want to return my order?
Answer: When you send the products back to us you must pay the return postage yourself and it cannot be refunded. Remember to package the product properly so that they don’t break on the way back. You can buy a return postage label by -clicking here-

If the products are unopened you will receive the entire sum (including the postage you paid when you ordered). If the products are opened or not in a new condition, we have the right to retain some of the refund to compensate for the loss in value.

What’s the easiest way to find what I’m looking for?
Answer: If you are, for example, looking for a black frame in 20x30 cm, there are three different ways you can choose it, depending on what is easiest for you. You can use the search bar, search among the different sub-categories, or use our filter function.

The easiest way is to go to the right product category and apply filters until you find the product you are looking for. You can do this by looking at the menu on the left, and in this case choose “Picture Frames”. Then you will see our whole frame range and be able to filter such things as “colour” and “picture size”, all helping you find exactly what you are looking for!

How long are your delivery times?
Answer: Providing the products are in stock, our aim is to dispatch all orders placed before 11.00 AM within 1-3 working days. Occasionally, when turnover is particularly high, delays can occur. Once the package has left our warehouse, delivery time is between 3-6 working days (although we cannot take responsibility for delays that occur with the respective delivery company)

Please note that the above only applies to products that are in stock. When purchasing custom goods or products that are made to order, the delivery time will be longer. On each individual product page, as well as at the checkout, it is always stated how long the delivery time is for each product.

I have questions about a product
Answer: If you find anything unclear, or want to know more about one of our products, you're welcome to contact us via chat or email. We're able to answer fastest via chat, and you can find the chat box in the lower right-hand corner. You can also send an email to info@bgastore.com. We're always happy to help.

I can’t find a product on your web shop. Can you help me?
Answer: We try to have a range that is as complete as possible, but unfortunately we can’t stock everything. If there is a particular something you are missing please ask us. We always try to help out and find exactly what you’re looking for.

Can all your picture frames be hung vertically and horizontally?
Answer: Yes, all picture frames (unless clearly stated in the product description that they can’t, but that’s only a small minority of frames) have wall attachments to set them up in both horizontal and vertical format. So, if your picture is for example 70x50, it will fit perfectly well in a picture frame that is 50x70.

Can I change or cancel my order?
Answer: In most cases, it isn't possible to change or cancel an order when you have placed it. This is because we pick and consolidate orders around the clock. If you have received a shipment confirmation, then we are unable to make any changes to the order.

We recommend that you contact us via chat if you want to change or cancel an order. This is because chat is our fastest communication channel, allowing us to help you as fast and as best we can. To contact us via chat, click on the pink chat box in the lower right-hand corner. You can, of course, always request a return and/or refund when you have received your products.

What is the difference between posters and prints?
Answer: We describe the same product in several ways, in order to make our product descriptions more reader-friendly. In principle, there is no difference between posters and prints. What we mean is something printed on paper, such as photography or graphical drawings. The types of paper can be of different quality, glossy or matt, and varying thickness. The material which the poster is printed on is most often described in the product description. If anything is unclear, please feel free to get in touch with our customer services for more information.